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Service Level Agreement (SLA)

This Service Level Agreement (“SLA”) sets forth the service commitments between Tech X Bee (“Provider”) and its business clients (“Client”). It outlines service expectations, response times, and remedies in the event of service failure.

1. Service Commitment

Tech X Bee is committed to delivering high-quality services and maintaining optimal performance. This agreement defines the service levels expected by the Client.

2. Support & Response Times

Tech X Bee guarantees the following response times for support inquiries:

  • Standard Support: Response within 24-48 hours on business days.

  • Priority Support (Premium Clients): Response within 12 hours on business days.

  • Emergency Support (Critical Issues): Response within 4 hours, 24/7.

Support requests should be submitted via  buzz@techxbee.com

3. Service Uptime Guarantee

If Tech X Bee provides technology platforms, the uptime commitment is as follows:

  • 99.9% uptime guarantee per month.

  • Scheduled maintenance will be communicated at least 48 hours in advance.

  • Downtime beyond the commitment will be compensated per Section 5.

4. Service Delivery Timeline

Tech X Bee strives to meet all agreed-upon deadlines. In case of delays:

  • The Client will be informed at least 48 hours in advance.

  • A revised timeline will be provided.

  • If the delay exceeds [X] business days, compensation may apply (see Section 5).

5. Compensation for Service Failures

If Tech X Bee fails to meet the service levels stated in this agreement, the Client may be eligible for:

  • Service Credits applied to the next billing cycle.

  • Partial Refunds for prolonged service disruptions.

  • Additional support at no extra charge.

Requests for compensation must be made within 30 days of the issue occurring.

6. Exclusions & Limitations

This SLA does not apply to service failures caused by:

  • Force majeure events (natural disasters, cyber-attacks, government actions, etc.).

  • Client’s misuse of the service.

  • Third-party service failures beyond Tech X Bee’s control.

7. Review & Amendments

Tech X Bee reserves the right to update this SLA with 30 days’ notice to Clients. Clients will be notified via email or an official communication channel.

8. Contact Information

For support and inquiries regarding this SLA, contact:

  • Email: buzz@techxbee.com

  • Phone: +47 93455915

By using Tech X Bee’s services, the Client acknowledges and agrees to this SLA.

Lorenzo Xaviour
 Founder
Tech X Bee
Registered in Norway under Org. No: 926372440